Claude's dream comes true when she moves up from temp to a permanent position as the assistant to news anchor Will Butler. But all is not quite as she had imagined when she realizes that new co-workers Kipp and Lydia will stop at nothing to sabotage her. Meanwhile Claude's trusty friends Ramona and Owen begrudgingly help her transition from the comfort and safety of the fourth floor to the battlefield that is the 22nd floor, while Claude tries to hide her crush on Will Butler, who is just less than perfect.

Claude's parents are visiting her at the office, and can't wait to meet famous anchorman Will Butler. They invite him to join them for dinner and Will says ""that would be great"", leading the Caseys to think he will show up, when in fact he won't since """"that would be great"" means ""ain't gonna happen"". Claude doesn't know how to break the news to her parents, and takes the blame for it. They are disappointed at Will, and embarrass Claude by giving him a lecture when he decides to surprise Claude and show up unexpectedly. Meanwhile, Kipp is idolized by a college student and falls for her, only to get his heart broken after she gets a job as associate producer at CNN and he is left alone with his lies.

Ramona and Owen wonder why Charlie and Claude stopped seeing each other, while they have been secretly dating, trying to keep a low profile on a inner-office relationship. But that is no easy task since Ramona and Owen seem to be all over the place. Claude talks Charlie into telling their friends, which he agrees on since she trusts them so much. The next day everyone in the building knows about it, which makes them very uncomfortable. The solution? Go back to how things were. They break up in public and go back to their little secret affair. Meanwhile, Lydia asks big shot Norma Craft to be her mentor, but ends up being the listener to all her personal problems. Seeing that her scheme is taking her nowhere she hoped it would, she decides to pull the plug on it – just in time, as Norma was planning to set cat's poop on fire on Alan Turnbach's table!

Claude uses her high school's website to hook up with a down-on-his-luck former classmate and the sparks instantly fly -- until Claude discovers that he's better off than she realized. Meanwhile, Kipp and Lydia fight to get a $100 bottle of shampoo, and Carl gets his feelings hurt when he implements a suggestion box in the cafeteria.

Assured by everyone that she's a ""shoo-in,"" Claude applies for the GNB management training program... and Kipp applies too. Meanwhile, Jeb learns that Lydia plans to quit working once they're married, so he enlists Kipp to convince her otherwise; and Owen and Carl conspire to make cash by catching fish in the East River and selling them to the GNB cafeteria, but their plan is endangered when Ramona catches on.