Efficiency expert Emmett Milbarge pays the Buy More a visit to inspect the branch, while a global terrorist looks for Jeff. Chuck needs to socialize with Jeff to find out about his connection to the terrorist. Finally, it all comes down to video games and the prevention of World War III.

After Chuck's father Steve is kidnapped by Fulcrum, Chuck learns the only chance he has to find him is by putting his trust and life into the hands of the person he trusts the least—his ex-girlfriend Jill Roberts. Meanwhile, the Buy More team tries to sabotage Emmett’s corporate evaluation.

Chuck and Sarah's romantic mission is canceled with the arrival of Hugo Panzer and Heather Chandler. But Chuck grows more interested when the manipulative Heather claims to know a secret about his mom. Meanwhile, as Morgan prepares the Buy More for a huge video game release, he gets a surprise from Big Mike.