Ben's hockey idol is coming to visit the arena and Ben must convince him of their organization's family values in order to land him as coach of their hockey team. Crystal is distraught when her pet dog dies and everyone is walking on eggshells. Alonzo gets a chance to film a commercial but Alice is more excited than he is.

When Alice asks Ben for an assistant, he gives her Roman. Roman may not be what Alice had in mind, but she finds a connection with him that surpasses her expectations. Meanwhile, Crystal wants to honor a passing friend with a funeral at The Sunshine Center, and Alonzo comes clean about a past relationship.