After discovering that Tori is missing, the group's search for her turns up a mysterious newcomer with the name "Erika" tattooed on her arm. Erika reacts violently to her new surroundings and physically attacks Joe, Janet, Blackham, and Moira. Meanwhile, a suspicious Renbe believes he's found a link between Tori's fate and Janet's disappearance.

When new night manager Mr. Ulrich informs the group that all "guests" are restricted to the hotel they feel even more trapped. The level of uneasiness heightens when they return to their rooms and find very personal items that remind them of their pasts. Meanwhile, Kat and Renbe explore a duplicate abandoned town and find out a whole lot more than they bargained for.

When the group goes searching for Janet and Ulrich, they discover all their supplies have disappeared. After finding the pair, they turn to Ulrich for help, but soon realize they are left on their own to survive. Meanwhile, Kat and Renbe receive crucial information from a medical examiner that leads them dangerously close to "The Program."