A chief steward deals with abusive Venice-bound passengers, and a drunken grandfather causes trouble for a customer service operator.

Giwy Street and Jack Ruskin's battle for survival begins. The anticipated hero welcome fails to materialize, and Jack must get to grips with post war life.

Trainee stewards Aaron and Jason deal with emergency slides and awkward customers, and two passengers booked on a luxury cruise miss their connecting flight.

As the England football team touches down after qualifying for the World Cup finals, passenger officer Pat Baines has her hands full dealing with a couple who have defaced a passport, while new recruit Aaron waits to discover whether he will be keeping his job.