Gavin is hit hard by the death of his dog Chester and, understandably distracted, accidentally leaves out a document detailing staff wages, which Leighton promptly pins up on the noticeboard.

Gavin assures Julie that he won't make another Lorraine-shaped mistake as the search for her replacement gets under way.

It's the one-millionth customer promotion, complete with balloon archway and Leighton in the guise of the Valco tick.

Richard France holds a workshop to try and help the Valco staff understand customer loyalty with a series of acronyms and training exercises.

Richard France sets out to make Gavin more approachable, a two-hit strategy involving a hoodie and the removal of the manager's office door. Is this the last straw for Gavin?

Staff gather for the night shift to give the store the final once-over ahead of its reopening, but emotions run high after Julie misconstrues a conversation she heard between France and Anna, and reports back to Gavin.

France pulls out all the stops for the big reopening, booking a celebrity shopper in the form of Kelly Brook. An unimpressed Gavin, meanwhile, crosses the line.