A holiday display goes wanting, sending Kevin scurrying to find out who is responsible. Tom and Christine run into trouble at a hospital and on the road. Kevin retrieves a surprise detainee from a neighboring police station, and receives unexpected visitors at home. The Guilty Remnant put its stamp on the holiday season.

Nora goes to New York for the second annual Departure Related Occupations and Practices (DROP) conference, but discovers that someone else has her ID badge, so she searches the convention as a "Guest," and has encounters with a salesman, an author and a rogue attendee.

Laurie and Tom Garvey’s work to rescue lost souls takes a toll on theirs. Laurie seeks to spread the word about the Guilty Remnant’s dangers, while Tom’s infiltration of the cult uncovers a whole new nest of problems.

Laurie Garvey, a former therapist, must become one again as she heads to Australia to help Nora and Kevin along their paths.