הנהלת "קלאוד 9" מעודדת אתגר צעדים בין סניפי החברה, ואיימי, ג'ונה ודינה מזייפים יריבות כדי לעודד את עובדיו העצלנים של סניף #1217.

During the coronavirus pandemic, Amy and Jonah try to bring order to the chaos in Cloud 9 while being pulled in multiple directions. The employees learn what it means to be "heroes," while Amy and Jonah's impending move to California looms large.

When Jeff returns to push customer satisfaction surveys, Mateo enlists Garrett's help to hide his relationship. Dina, Glenn and Cheyenne's plan to boost the scores creates new and bigger problems. Jonah tries to convince Sandra to value herself.