Sue gets her first informant, Howie, who claims to have information on a highway robbery ring run by a man named Franklin, whom we never see. But Franklin and his associate Riggs are only willing to talk to Sue.

Meanwhile, Myles wants a new office but to get it he must try to find a way through his adversary, Randy.

Sue goes on an FBI and DEA task force. Has love hit Levi and Sue? Charlie and Troy try to fix something at Lucy and Sue's apartment.

Sue meets a woman who says she saw a murder but the only problem is there are sure whether Beth heard or saw the murder. Sue and Jack find out that their witness is schizophrenic and gives them clues in strange metaphors making the case all the more complicated to figure out.

Also the team gets a new acting supervisor named Wayne. Their new supervisor begins to drive them crazy when one begins to color code all their cases. He places the current case as a low priority case. They soon find out that Wayne has never even solved an FBI case in his life.