A burglar is on the loose, and the officers handle a call with a drunk who is nearly a dead-ringer for the burglar, later he ends up falling down at a bar where Officer Woods was handling a call regarding him. Other calls include looking for an antique stove an Asian woman gave away without knowing her husband had hid money inside it, getting an obese woman out of a phone booth, and a stakeout for the burglar mentioned at roll call resulting in his capture; during the pursuit, the charity truck that picked up the antique stove is located, and the money is returned to the family.

The watch starts with an elderly woman whose TV was stolen and asks why nothing more is done for victims of crime. A silent alarm at a shop results in the owner being shot and critically injured; one suspect is caught, the other escapes when Reed has to save a baby in a runaway carriage. The shooting puts the family in a financial crunch, which can be helped with paperwork from a new program to help victims of violent crimes, but none are available. The officers question the bail bondsman to determine where the second suspect is, obtain the vehicle description and license number from a neighbor, then arrest him after pursuit in vehicle and foot. Another silent alarm finds young men robbing a drive-in, but their car stalls trying to get away. The forms for victims' families finally arrive and are provided to those that need them. Amy Milner, Martin Milner's daughter, appears in the episode as the shop owner's daughter.

Malloy is kidnapped leaving the station by a drug runner and his female accomplice, demanding her boyfriend be released from jail in exchange for Malloy. When the couple has Malloy contact the station to confirm his status, he reveals a clue about where they found a girl with a mannequin (a reference to the episode "Citizen With Gun"). Reed finds Malloy's car and a citizen gives a description of Malloy's kidnappers and their car, which Reed finds abandoned but he locates their hideout from case files, meanwhile Malloy manages to spill gasoline and ignites it, allowing Malloy to be rescued by Reed who notices the gunfire and smoke.