It's the morning after Trish's big divorce party, and she's half-clothed in Karl's flat. Unable to remember a thing, Karl is horrified to see that the new deputy manager at work is a beautiful woman his own age, and swiftly plans his departure from the job centre.

The temperature rises at Brownall when a local hot-tub manufacturer wants to recruit a new sales team - and Trish and Karl each tell a lie which spirals out of control.

Under pressure to hit targets, Karl and George are on an ill-fated stakeout, whilst Natalie resorts to teaching Bryony dubious new work skills.

Security guards Janette and Paul make unlikely heroes when Trish loses her mobile phone and Natalie gets in big trouble with a jobseeker.

A Saturday health and wellbeing workshop with a neighbouring branch makes Karl much more relaxed than he wants to be, and presents Natalie with a big decision.