With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and infighting.

Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, which also causes trouble for Garrett. Cheyenne gives Marcus a tattoo. Glenn makes videos for his daughter to watch while he's at work.

Amy jumps at an amazing career opportunity, only to run up against an exec with a major grudge against her. Jonah and Mateo help Glenn with a financial problem, while Garrett and Cheyenne struggle to spend a day without cell phones.

Amy finds herself at odds with her co-workers when some salary numbers get leaked. Dina worries that Jonah is coming between her and Amy. Mateo tries to give himself a promotion. Garrett attempts to sabotage Glenn's positive attitude.