The members of the 118 arrive on the scene after a truck crashes into a high school homecoming parade. Meanwhile, Athena and Michael try to help Harry in the aftermath of his kidnapping, May is intimidated by returning call center legend, and Bobby gives a devastated Chimney advice regarding Maddie.

A man over-exerts himself exercising; a groundskeeper is cut by his chainsaw. An explosion occurs at a retirement community. May gets an emergency call from a suicidal teen.

The members of the 118 race to rescue a man who claims he was carjacked, shot and buried alive. Then, they arrive at a home where the owner thinks her roommate is a ghost, Hen receives a visit from the past, and Athena and family are concerned that Harry is still haunted by visions of Jeffrey.