Режисьор и оператор на филма е Илиян Метев, а лентата разказва за преживяванията на трима лекари в "град от два милиона с не повече от 13 линейки". Участниците във филма са описани като "страстни пушачи с невероятно чувство хумор", които не спират да правят всичко по силите си въпреки трудностите и "ударите от обществото".

In een stad die slechts 13 ambulances heeft voor twee miljoen inwoners, zijn Krassi, Mila en Plamen onze onwaarschijnlijke helden: zware rokers, vol humor en voortdurend de levens van anderen redden, ondanks het grote aantal obstakels. Het kapotte systeem zet hen echter onder druk. Hoe lang zullen ze het nog volhouden aan het redden van de kwetsbaren in de samenleving, totdat ze hun empathie verliezen?

Bumpy are the pot-holed roads of Bulgaria’s capital Sofia. Doctor Krassi, nurse Mila and driver Plamen fly over them daily at break-neck speed. Together the three form one of 13 ambulance teams providing assistance to over two million people. They zoom around the city on double shifts from one emergency to the next. Ilian Metev’s camera is not aimed at those in need of help – their dignity remains preserved. He focuses instead upon the rescue team Krassi, Mila and Plamen and their wild rides across the city on a never-ending battle with time – a feat almost impossible without humour. The ambulance team fight against a ramshackle health system with passion, selflessness and sometimes near resignation. Ilian Metlev accompanied the trio for more than two years to find images that make poetry of the human figure and this depiction of reality.

Dans une ville qui ne possède que 13 ambulances pour deux millions d’habitants, Krassi, Mila et Plamen sont nos héros improbables : gros fumeurs, bourrés d’humour et sans cesse en train de sauver la vie d’autrui, malgré le grand nombre d’obstacles. Cependant, le système brisé les met à rude épreuve. Combien de temps vont-ils encore tenir à sauver les écorchés de la société jusqu’à ce qu’ils perdent leur empathie ?