Ji Ling lives with her husband in Taibei, Taiwan. After a crash that killed their young child, Ji Ling is overcome with grief. Not able to forgive the couple who were driving the other car and even more frustrated with her husband's apparent lack of emotion, she flees to Shangri-la. While traveling, she encounters a young man named Alex who insists on accompanying her as a tour guide. They become close as they travel together but Ji Ling, upon discovering the young man's secret, feels betrayed and continues on her own. On her way to the holy Meili Snow Mountain she meets more disaster. During the long journey in Shangri-la, Ji Ling finds her own way to face the death of her child.

Ji Ling förlorar sin son i en tragisk olycka. Hon tror sig veta vilka de skyldiga är, men vet inte hur hon ska kunna få en dom mot dem. Hennes man har gått vidare, och kan inte förmå henne att göra detsamma. I hennes sökande för rättvisa finner hon vad som tycks vara ledtrådar till henne, i pojkens rum. Hon ger sig därför sig ut på en resa.