The Movie Database Support

I have a problem that I can't download and display the poster, background and actor photos, but when I use vpn I can display the images, of course the images are displayed on the imdb site.

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@m.dousi96@gmail.com said:
Problem receiving images
I have a problem that I can't download and display the poster, background and actor photos,
but when I use vpn I can display the images,
of course the images are displayed on the imdb site.

Perform two TMDb Status checks.

  1. Using VPN
  2. Not using VPN

https://status.themoviedb.org/
It may be due to some access restrictions in the country where you are or from your access provider.

I checked the address without vpn, everything is correct, all servers and locations are ok and there is no problem with the connection. The tmdb homepage loads fine, but has trouble getting images from the api.

@m.dousi96@gmail.com said:
I checked the address without vpn, everything is correct, all servers and locations are ok and there is no problem with the connection.
The tmdb homepage loads fine,
but has trouble getting images from the api.

Let us know if you can open this image in your browser.
Using VPN
Not using VPN
https://image.tmdb.org/t/p/original/4ltafNQAjz9jhZ4xPN3eLGPD5P8.jpg

It shows with vpn but not without vpn

Depending on what country you're visiting from, your IP might be getting caught in the Russia/Belarus blocks.

One thing you can do and see if it makes a difference is to change your DNS servers to one of (try both seperately):

  • 1.1.1.1 (Cloudflare)
  • 8.8.8.8 (Google)

We've seen that make a difference as to the region detection. Sometimes Google works better, other times Cloudflare works better.

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