After finding the medical file on the patient who died because of a mistake, Andrea tries to reconstruct what happened before the shooting that wiped out his memory. Marco, who was responsible for this death, and Agnese are uncooperative. Alba and Riccardo struggle to rebuild their relationship and things also get complicated between Gabriel and Elisa.

Agnese's condition rapidly deteriorates and Andrea receives the support of the whole ward in the attempt to discover what disease she is suffering from. However, the accusations levelled against him regarding his involvement in the falsification of data on pharmaceutical trials risk him having to leave the hospital for good.