Upon relocating to Leeds, Sally discovers the guy she met at a bar the night before is actually one of her new co-workers. Meanwhile, Christine is feeling threatened by the new Chief Operating Officer - Alyson Cartmell - as she doesn’t seem inclined to let drinking and incompetence slide.

Steven faces sexual harassment charges and Max sets out to impress Alyson after he concludes that she, not Roger, holds the real power.

Alyson calls in outside help to deal with Roger’s recent PR gaffs because she is distracted by serious family issues. As Steven and Sally move closer, things get complicated.

Christine volunteers Sally for a temporary job swap and gets a young guy from the Butterworth’s bakery counter in her place. Staff appraisals are accidentally distributed to everyone and Christine must find a way to repair hurt feelings.

Roger’s long-held secret is finally revealed. And, once again, Christine is derailed in her efforts for a real recovery. Things between Sally and Steven reach a climax.

Alyson assumes she will be made the new CEO, but then learns that others are being considered, on top of receiving some other life-changing news. Jenny expresses her disappointment over Roger’s decision to resign and where it leaves her. Sally takes a step backward before moving forward with her life.